• Behavioral Segmentation
• Auto-Updating Lists
• Zero Manual Work

Stop Segmenting Manually.
Start Reaching the Right Guest Automatically.

Affinect builds guest segments from real visit behavior and keeps them updated automatically. Every campaign reaches the right person at the right time, without you touching a list.
🎯
318,797 guests segmented
auto-updated in real time
⚡
Campaign live in 2 min
zero manual setup
Trusted by leading hospitality brands
IMG Worlds Zadea Dubai Duty Free The Irish Village Addmind Godiva Aldar Sunset Hospitality
2.5M+
guest profiles captured
48%
avg increase in return visits
70%
avg opt-in rate
38%
avg increase in guest engagement

Dynamic Segmentation

Segments that update themselves.

Build guest lists on visit frequency, dwell time, location, demographics, and behavior. Every segment refreshes automatically. No manual updates, no stale lists.

Behavior-Based Targeting

Market to guests based on what they do.

First-timers, regulars, guests who haven't returned in 60 days. Affinect identifies exactly where each guest is in their journey and triggers the right message.

Personalized Campaigns at Scale

One platform. Unlimited audience variations.

Create campaigns for every segment, from VIP regulars to lapsing guests. Email, WhatsApp, and SMS, all triggered by the same behavioral data.

Real-Time Adjustments

Your guests change. Your segments keep up.

As guests visit more or stop coming in, their segment updates automatically. Your campaigns adapt without you lifting a finger.

Data-Driven Insights

Know which segments perform and which don't.

Track open rates, redemptions, and return visits by segment. See exactly what is working so you can double down on it.

Smart Tagging and Automation

Set it up once. Let it run.

Tag guests automatically by behavior and trigger campaigns that never need manual intervention. Birthday offers, lapsed guest re-engagement, post-visit follow-ups and more.
Affinect builds and maintains your segments automatically. Less time managing lists. More time running campaigns that convert.

Every Guest Is Different.
Your Segments Should Be Too.

— Feature
• Unified Guest Profiles
• Visit History

Every Guest.
One Complete Record.

Every visit, campaign interaction, and redemption tracked automatically in a single guest profile. Affinect builds the full picture of each guest's relationship with your venue over time.
✓ Total visits and visit frequency at a glance
✓ Full timeline of sessions, emails, and coupon activity
✓ Marketing consent history tracked and auditable
✓ Contact details, session data, and behavioral tags in one view
Explore Guest Profiles →
✉️
Auto email triggered
on last visit date
📈
27 visits tracked
Feb 2025 – Apr 2026
• Target Management
• Estimated Audience

Build the Exact Audience
You Need.

Set your conditions, preview your audience size, and see exactly how many guests qualify before you send. No guesswork, no wasted sends.
✓ Filter by birthday, last visit, location, visit count, and more
✓ Estimated audience size calculated in real time
✓ Target as a percentage of your subscribed or total database
✓ Save targets and reuse them across future campaigns
See Target Management →
🔍
Preview before send
no guesswork
🎂
884 birthday guests
estimated audience
• Segmentation Fields
• Visit Behavior

Segment by Behavior.
Not Just Demographics.

Most tools filter by name and email. Affinect lets you segment by how guests actually behave at your venue — when they visit, how often, and which location they came to.
✓ Date visited, first visit, last visit
✓ Visits in the last N days and venue visited
✓ Combine multiple conditions with AND or OR logic
✓ Every field updates automatically from live visit data
See All Segmentation Fields →
⚙️
First visit detected
welcome flow triggered
👋
Welcome Campaign
first visit trigger
• Static and Dynamic Triggers
• Saved Targets

One-Off Send or
Always-On Automation.

Run a static campaign once to a fixed audience, or set a dynamic trigger that fires every time a guest meets your conditions. The same platform handles both.
✓ Static campaigns for one-time promotions and announcements
✓ Dynamic triggers that activate automatically on guest behavior
✓ Save and reuse targets across campaigns
✓ IT-friendly role-based access controls throughout
See Campaign Setup →
💾
Saved targets
reuse across campaigns
🔁
Dynamic — always on
fires on guest behavior
📅
Send daily / weekly
or monthly — your call

How Hospitality Teams Use
Affinect Smartly

— What Venues Are Saying
"
Affinect has been a game-changer for me as a marketing professional. The team behind Affinect is bringing a wide range of functionalities together in a single, seamless platform. The team behind Affinect also deserves recognition for their openness to new ideas and their commitment to making processes easier and more efficient.
DENNIZE
DENNIZE
Cluster Marketing Executive
"
Affinect is a one-stop shop for our marketing team. Staying connected with guests even after they leave has never been easier, and it has made sending timely promotions simple while really boosting our business.
B-TOWN
B-TOWN
Owner, B-Town Restrobar
"
We started with zero customer data, and in just three months, Affinect helped us build a database of 600+ guests. The ROI from their email campaigns has been great, and about 1.4% of our database turned into paying customers — which is huge for a restaurant. The customer insights also help us market smarter, and it is clearly paying off. We are excited to keep scaling with it.
SAGAR KHANNA
SAGAR KHANNA
Co-founder, Querida Mexican & Friends Restaurant

Smarter Segments.
Less Manual Work.
More Guests Coming Back.

200+ hospitality venues are running automated, behavior-based campaigns without maintaining a single list manually.
— FAQ
Common Questions
Every venue runs through the same platform. Data from WiFi, POS, and reservations is unified automatically into one dashboard. No manual consolidation, no duplicate profiles.